Careers Vacancy

User Researcher (Contractor - UK)

Closing date
15 January 2021

About the role

User researchers are at the heart of understanding people's needs, helping to inform design decisions with insight and empathy. They help the wider team develop a deep understanding of the people that use services and the organisations that deliver them.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. If you’d like to understand more about inclusion at FutureGov, contact Faith.


  • design, plan and carry out research activities for some of the most complex public policy challenges
  • manage research processes from recruiting participants, preparing discussion guides and moderating research sessions
  • work with multidisciplinary teams to analyse research data and synthesise clear and actionable finding
  • bring research to life through high-quality deliverables and help the team to communicate findings to a wider audience to support and drive decision making
  • apply your knowledge of and capability in using different research methods
  • happy to travel to client sites as and when necessary

Your experience and mindset

  • natural curiosity and empathy for people
  • knowledge and demonstrable experience of leading user research using different approaches and methods e.g. contextual interviews, ethnographic fieldwork, moderating group conversations, data analysis and usability testing
  • knowledge and demonstrable experience of techniques and approaches for the analysis of research data and synthesis of findings
  • able to apply detail, focus and rigour to all research activities
  • experience of working collaboratively in multidisciplinary teams
  • experience of collating and presenting clear research findings in a range of formats and contexts, working with senior stakeholders
  • experience of aligning research with organisational goals to support decision-making and action
  • able to manage competing priorities and comfortable delivering at pace
  • advocate for responsible research by considering ethical and accessibility factors throughout
  • previous experience of working with public sector, government and health teams, digital design and delivering better public services is desirable but not essential

To apply

Apply today with your CV, cover letter and portfolio of work. Deadline for applications is 15 January 2021.