Careers Vacancy

Service Designer (Mid Level, UK)

£35k - £50k
Closing date
16 August 2020

About the role

We’re looking for a Service Designer (mid) to help us on our mission to design public services fit for the digital age. We believe citizens deserve access to user-centred products and services, delivered by digitally-enabled modern organisations. Our team is dedicated and passionate about public services designed around the people that use them.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. If you’d like to understand more about inclusion at FutureGov, contact our recruitment team.

Service designers at FutureGov

  • understand and design how services work within a wider systems focus
  • coordinate and facilitate shared understanding, working closely with teams and partners to scale, implement and manage change
  • are great at articulating and visualising a future service offer based on the needs of users, organisations and society
  • bring ideas to life to enable validated learning, testing key assumptions with organisations and users
  • offer support for implementation, from building capability where needed to detailing touchpoints, both digital and physical
  • work closely with others to make sure all project work is delivered on time and budget
  • are happy to travel to client sites as and when necessary

Experience and mindset


  • experience with user-centred design and agile ways of working
  • ability to navigate the complexities of public services, understanding the systems they’re part of
  • experience of working with participatory and community-led design - this means being capable of identifying power dynamics, bias and being proactive in enabling communities and participants growth
  • a confident communicator to explain insights, design decisions and ideas in a way that other people understand
  • confident in framing assumptions to test hypotheses and understand how product propositions sit within services
  • experience in identifying areas of opportunity for service innovation and how to design for them
  • can work with partners to understand the organisation culture and appetite for change
  • experience in designing inclusive services, involving at-risk and hard to reach groups
  • confidence in leading the prototyping phase, from recruitment to building touchpoints and their evaluation
  • be someone who understands and helps others to work thinking digitally and beyond


  • experience in implementing a service offer, and have worked closely with internal stakeholders to define the details of the implementation plan for a touchpoint up to an end to end experience
  • experience in the healthcare sector
  • interested and increasingly capable of coaching others to progress drawing from their own experience and knowledge

Why work at FutureGov?

  • the opportunity to achieve impact in the public sector through your work
  • flexible working to help you function at your best
  • generous parental leave
  • we’re collaborative, and will readily give our time to help your development and invest in your training
  • we’re a great team and regularly hang out together - whether that’s our Friday team breakfasts, summer retreats or interest groups to help everyone connect
  • everyone has a voice - inclusivity and respect are key to our culture
  • we help you make time for the things that matter through generous holiday allowance, pension schemes and paid volunteer days
  • drinks and snacks in our studio

To apply

Apply today with your CV, cover letter and portfolio of work. Deadline for applications is 16 August 2020.