Careers Vacancy

Senior Service Designer (Contractor UK)

Day rate
remote, possibility of EU travel nearer the summer
Closing date
15 January 2021

Essential skills and experience:

  • comfortable using agile methodologies, with an understanding of how to design in the constraints of a politically-led organisation
  • ability to work autonomously, whilst also being a core team member and helping us to join up the bigger picture of the projects
  • comfortable working alongside product and organisation designers as well as frontend developers
  • ability to communicate the work simply and clearly for less experienced audiences

Desirable skills and experience:

  • experience of having worked on this phase of a project in the past
  • extensive experience of designing and delivering end-to-end public services for local and central government clients
  • experience of working alongside other commercial agencies on a project
  • experience delivering work in an international context which saw you overcome language, context and cultural barriers


  • supporting the team to move through the Beta and Live phases of the project over the next 6 months
  • design and deliver a clear service model for the two projects
  • work with other design specialisms to make sure we have a clear blueprint for the end-to-end service and that we have the right capabilities to deliver
  • support inexperienced colleagues in city teams to understand core concepts, bringing them on the journey for both the approach and the end result


  • helping design the end-to-end service and map out the future experience for residents and staff
  • one or multiple tested versions of service
  • value proposition and business case for future service
  • a live service in Bratislava (property tax) and Sofia (address registration)

To apply

Contract: Temporary, day rate.

Length/type of contract: 5 months, 4 days p/w

Apply today with your CV, cover letter and portfolio of work. Deadline for applications is 15 January 2021.